With our simple returns process, you can shop online worry-free.
Return and exchange policy
- The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop.
- All the products offered on our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.
- Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.
- Return within three (3) days and replacement within seven (30) days from the date of purchase.
- Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.
- Please take a picture and send the product with the city, address and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement.
- The amount is returned to the customer in full if the product he received is completely different from the product presented on our website.
- We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.
- Deduct 30% or a value of at least 23% s if the customer does not want the product and the latter has no defect or problem mentioned.
If something doesn’t work out, you can send most items back within 30 days of delivery.*
Start the return process within 30 days of receiving your item.
Product must be in new or unused condition, with all original product inserts and accessories.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
We inspect all returned items and will refund you based on the condition of the item.We award a partial refund for opened or used products.
* You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers on Overstock.com). For their return policy, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller’s name. See our Marketplace Seller page for more details.
How to Return an Item
Click here to log into My Account to fill out our return initiation form to receive your shipping label and return instructions. Don’t have an account? Check out our step by step guide, How to Return an Item.
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
Sending you replacement parts or accessories
Replacing the product or
Issue a refund**
And we’ll also cover the cost of any return shipping
If the product is not defective, return shipping fees will apply and/or a partial refund may be issued
**See our Product-Specific Return Policies for specific items exceptions and policies.
Products Returned After 30 days
Did you miss the 30-day return window? Great news! You may still start a return after 30 days, but you may get a partial refund depending on the following:
Condition of the merchandise
Cost of the original and/or return shipping charges deduction from your refund
If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.
Please contact Customer Care if you need to return an item outside the 30 return time frame.